Maintenance, AMS & Support
Ensuring the performance and evolution of your tools
Once the solution is in production, we ensure its smooth operation, user support, and the management of functional and regulatory evolutions.
Years of experience
Clients
Delivered Projects
Locations
Keeping the IS up to date and performing
Technical incidents and regulatory changes require constant responsiveness.
Expert Support
Management of L1, L2, and L3 incidents by specialists.
Scalability
Handling of functional enhancements and regulatory updates.
Flexibility
Adaptable delivery models: fixed-price, time and materials, shared, or in a Center of Excellence.
Our Support Levels
L1/L2 Support
User assistance and resolution of common incidents.
L3 Expertise
In-depth analysis, complex bug fixes, and vendor liaison.
Enhancements
Development of new features and updates.
OUR Process
Continuous monitoring and proactive, to guarantee
the quality of service
Intake
Handling of incident tickets or change requests.
Analysis
Technical and functional diagnosis by our experts
Resolution
Bug fixing or development of enhancements.
Delivery
Testing and deployment of patches in production.
Ensure the sustainability of your investments
Responsive support to guarantee the availability of your applications.
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